Residential Care

Our residential home provides safe, secured, and dignified 24/7 personal care and support to clients who may find it difficult to manage daily life at home and would benefit from additional expert support to continue to live meaningful lives but without the need for specialist nursing or dementia care.

We provide clean and healthy environments, rooms, and bathrooms.

These services also include provision of residential care and support for patients with mental health and substance abuse illnesses, but do not provide healthcare to treat a medical condition. However, we have good links with local health professionals such as GPs, physiotherapists and dentists who can visit residents if necessary. Alternatively, our care staff can arrange fast and easy access and accompany residents to appointments outside the home.

We communicate with our clients about their physical, psychological, and emotional needs and preferences. We have in place a communication policy that all service users and staff understand and adhere to.

We always recognise the privacy of our residents, and this includes privacy of their personal care, confidentiality of any information owned by or kept about the residents and privacy of their personal space.

Our residents can take control over their own lives, making independent choices about their care, treatment and day-to-day living activities without reproach by care staff.

Our residential services include but are not limited to:

• 1. Washing and dressing
  2. Shaving, hair care and nail care
  3. Oral hygiene
  4. Laundry and ironing
  5. Cleanliness of their rooms and décor.

It is vital that the voice of those who experience care, their families, and carers shape what we do and how we do it. It is critical that everyone has the choice and control over their support and care. We listen to views and act on them to review our approaches and identify good practice that improves the quality of care, support and early learning experiences for those who use our residential services.

We have a culture of promoting Equalities, Diversity and Inclusion work where everyone feels included, respected, and valued. Our residents are not discriminated against because of their age, ethnic origin, sexual orientation, or health status. They are included in a range of social activities to enable them to feel integrated into the community and in society in general. We therefore endeavour to having contact, where possible with family and friends, being able to go shopping, to go out socially, to be in control of their own financial arrangements and to do all this in a safe and secured environment. We collaborate with care services and providers, to support the best possible outcomes for those in our care.

Our care team are highly trained and are made aware of the home’s abuse and whistle blowing policies and procedures in reporting of incidents which covers the statutory disclosures protected under the Public Interest Disclosure Act 1998.

Our Staff are protected under the whistle blowing policy from recrimination by members of staff who are reported for abusing residents. Any suspicions of abuse are reported by managers to the local Adult Protection Co-ordinator.

Members are supported by the care home when raising concerns about any poor practice or abuse they witness or hear about on behalf of residents, and we adopt a ‘no blame’ culture for those who whistle blow.

Furthermore, we provide services to people or groups with special needs such as people experiencing visual impairment. Service information is provided in different formats and people from ethnic minority groups can have a care assistant from the same ethnic group providing the care for them. These groups are accorded the same level of service that anyone one else is entitled to receive.

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